Meet Compass - The AI assistant that sees your entire business
Most AI tools focus on one thing, but Compass is different. It sees the whole picture from customer service and bookings to CRM and support. Everything in the same conversation. This is how the helpful AI assistant works that ties everything together seamlessly.
What is Compass?
Compass is a built-in AI assistant in Gothia AI Portal that conveniently appears as a panel on the right side of the screen. It is always available and ready to help you regardless of which part of the portal you are working in, making your user experience smoother.
What makes Compass so special is that it can't just answer questions — it can also act. It has access to 19 different tools that cover all parts of the platform.
What can Compass do?
Instead of clicking through menus and pages, you can just write what you want done:
- "Show my bookings tomorrow" — Compass retrieves data from TimeSlot
- "Find contact details for Acme AB" — searches in ClientDesk CRM
- "What does our FAQ say about returns?" — searches in HelperBot's knowledge base
- "Create a deal for Andersson's Construction for 45,000 kr" — creates directly in CRM
Compass always confirms before making any changes so you can feel secure. You get a question in the chat first before anything is created, updated, or deleted.
How does it work technically?
Compass uses Anthropic Claude as its language model. When you formulate a question:
- Compass analyzes what you want to do
- Selects the right tool (or several in parallel)
- Runs the tool against the correct plugin API
- Compiles the answer in the chat
Which plugins does Compass talk to?
| Plugin | Number of tools | Example |
|---|---|---|
| HelperBot | 2 | Search knowledge base, list documents |
| TimeSlot | 7 | Bookings, availability, services, staff |
| ClientDesk | 10 | Contacts, deals, tasks, meetings, notes |
Total 19 tools that Compass can use in the same conversation.
More than the sum of its parts
This is where it really gets exciting. Because Compass can see all plugins at the same time, it can do things that no single tool can manage:
- "Create a deal based on last week's booking with Eriksson AB" — combines TimeSlot + ClientDesk
- "Which customers haven't we been in contact with in 30 days?" — analyzes CRM data
One assistant, one conversation, the whole picture.
How do I activate Compass?
Compass is included in all plans. There is nothing to activate. It is always there ready to help. Write your first question and see what happens.