Meet Compass - The AI assistant that sees your entire business
Compass is the AI assistant in Gothia AI Portal. It appears as a panel on the right side of the screen and has 32 tools distributed across the portal's five plugins. Tell it what you want done in plain Swedish. Compass retrieves the information or performs the action, for example creates a deal or books an appointment.
What is Compass?
Compass is an AI assistant built into Gothia AI Portal. It appears as a panel on the right side of the screen, visible regardless of which part of the portal you are in.
Compass answers questions and performs actions. Ask it to retrieve information from your CRM or create a deal directly. It has 32 tools distributed across the portal's five plugins.
What can Compass do?
Write in plain Swedish what you want done:
- "Show my appointments tomorrow" — Compass retrieves data from TimeSlot
- "Create a deal for Anderssons Bygg for 45,000 kr" — creates directly in CRM
- "How many open support cases do we have?" — queries SupportDesk
- "What does our FAQ say about returns?" — searches in ChatBot's knowledge base
Compass always asks before changing anything. You approve in the chat before the change is executed.
How does it work technically?
Compass uses Anthropic Claude as its language model. You don't need to think about which tool it should use. It chooses automatically from its 32 options and can run several simultaneously if the question requires it.
Which plugins does Compass communicate with?
| Plugin | Number of tools | Examples |
|---|---|---|
| ChatBot | 2 | Search knowledge base, list documents |
| TimeSlot | 7 | Appointments, availability, services, staff |
| ClientDesk | 10 | Contacts, deals, tasks, meetings, notes |
| SupportDesk | 8 | Cases, search, triage, SLA, messages |
| Analytics | 5 | Overview, insights, revenue, KPIs |
A total of 32 tools that can be used in the same conversation.
Questions that require multiple plugins
Some questions span more than one area. Since Compass has access to all plugins simultaneously, it can handle them in a single conversation:
- "Does the customer who booked at 2:00 PM have any open support cases?" — combines TimeSlot + SupportDesk
- "Create a deal based on last week's appointment with Erikssons AB" — combines TimeSlot + ClientDesk
- "Which customers haven't we been in contact with for 30 days?" — analyzes CRM data
How do I activate Compass?
Compass is included in all plans. It is always on and requires no activation. Open the panel and type a question.