SupportDesk
AI-driven ticketing built into Gothia AI Portal. Automatic triage, SLA monitoring and AI-suggested replies in the same platform as your CRM.
Preview
Tickets · SLA · Copilot
Features
Built and internally tested. Awaiting external launch.
Automatic triage
AI and rule-based logic sorts and prioritizes tickets automatically as they arrive.
SLA monitoring
Automatic reminders before a deadline is missed, with clear real-time status.
Copilot suggestions
AI suggests replies based on past tickets and customer data. The agent approves or edits.
Kanban view
Open, in progress, waiting on customer, resolved, closed. The same overview as deals in ClientDesk.
Email straight into tickets
Incoming email automatically becomes tickets, no manual copy-pasting.
Customer satisfaction
Measure satisfaction per ticket and track trends over time.
Where we are in development
SupportDesk is built and internally tested. Launch date announced soon.
- Core features built and tested
- Auto-triage and SLA monitoring
- Copilot suggestions
- Email integration
- External pilot group
- General availability
- Agent stats and reports
- More AI suggestion types
Included automatically when it launches
SupportDesk is added to all Portal plans at no extra cost the day it launches.
See all plansFrequently asked questions about SupportDesk
Want to be notified at launch?
SupportDesk is included in all plans at no extra cost. Keep an eye on our pricing plans so you’re ready on day one.